Hospital news

UnitedHealthcare’s Surest offers a new approach to health insurance

August 11, 2022 – UnitedHealthcare’s Surest offers a new approach to health benefits that removes deductibles and provides clear upfront price information to people before treatment. Surest, initially introduced in 2016 as Bind, has the fastest growth rate among UnitedHealthcare’s employer-sponsored plans.

UnitedHealthcare offers Surest to employers nationwide with self-funded health plans. The most secure plans are also offered to fully insured UnitedHealthcare customers with 51 or more employees in 11 states (Arizona, Florida, Georgia, Michigan, Minnesota, Missouri, Ohio, South Carolina, Tennessee, Utah and Virginia), with the intend to add up to five additional states by the end of 2022.

More than 150 employers use a Surest plan today, including a growing number who are adding Surest as an option for the 2023 enrollment season this fall.

“People and employers are looking for a simpler, more sustainable health care plan,” said Alison Richards, chief executive of Surest. “Our new brand name, Surest, helps convey the idea of ​​clarity, confidence and control that our members have with their plan.”

Key features of Surest plans include:

No deductible or co-insurance: Offering clear and transparent healthcare quality and cost data presented in the Surest app, Surest plans help remove financial barriers to care and make it easier for members to understand their coverage and cost before receiving care or make an appointment. Safer members accessed high-value, more convenient care more frequently, including a 10x increase in the use of virtual visits2and were less likely to use low-value care (6% fewer emergency department visits1). More than half the time, Surest members selected the highest quality healthcare providers with the lowest price for procedures such as hip replacement or reflux surgery.

Prices in advance: Safest plans allow members to review single, all-inclusive prices for over 490 services before receive care. Based on data-driven outcomes, members may be able to pay less out of pocket and receive more effective treatments from quality care providers, as determined by standardized national measures. Access to clear, up-front pricing can help people avoid multiple or surprise bills.

Designed for better satisfaction and more affordable premiums: Among those enrolled in a Surest plan, the Net Promoter Score® – a key measure of consumer satisfaction – was significantly higher than industry benchmarks.1 For employers who introduced Surest plans, costs were up to 15% lower per member per month compared to high-deductible health plans, while out-of-pocket costs for members were 44% lower.