Hospital services

Patient survey: Huge satisfaction with Tipperary Hospital services

Results from the Fourth National Hospital Patient Experience Survey revealed that more than four out of five patients in the UL Hospital Group described their overall experience as good or very good.

Just under 1,000 patients provided feedback and the results of the 2021 survey are already being used to improve quality at the five participating hospitals.

All five – Limerick University Hospital, Ennis Hospital, Nenagh Hospital, St John’s Hospital and Croom Orthopedic Hospital – are now encouraging all patients discharged from hospital in May 2022 to take part in this year’s National Hospital Patient Experience Survey.

Across UL Hospitals Group as a whole, 82% of patients surveyed rated their overall experience as good or very good in September 2021, compared to a national average of 83%.

At Limerick University Hospital, 78% of patients described their overall experience as good or very good, as did 88% of patients at Ennis Hospital; 90% at Nenagh Hospital; 95% at St John’s Hospital and 94% at Croom Orthopedic Hospital.

The survey also assigns an overall rating to the hospital experience, with a national average of 8.2 out of 10 in 2021. In UL Hospitals Group, UHL scored 7.8 out of 10; Nenagh 8.6 out of 10, Ennis 8.7 out of 10, St John’s 8.8 out of 10 and Croom 9.2 out of 10.

Every patient who spent at least one night in an acute care hospital in September 2021 was asked for their opinion via nearly 60 detailed questions and UL Hospitals Group achieved an overall response rate of 40%.

Patients are asked to give their opinions and observations on each stage of their journey in the hospital and the survey is divided into sections on admissions, care in the service; examination, diagnosis and treatment; and Discharge/Transfer.

To reflect the additional challenges patients are facing in 2021 due to Covid-19, questions have been added to this most recent survey about how patients experienced care during the pandemic.

Cathrina Ryan, Director of Nursing at Nenagh Hospital, said: “We are delighted that the survey results show high levels of patient satisfaction with trust in our staff; around patient privacy; around staff presenting themselves properly and around pain management. These positive results reflect the specific initiatives undertaken at Nenagh as well as the professionalism and dedication of our staff.

“Listening to the needs of our patients and responding to them with solutions is fundamental to our approach to patient-centred care at Nenagh Hospital. It is clear from the survey results that there is room for improvement in our discharge planning and the level of information patients expect about their medications. These areas will receive renewed attention as we continue to develop quality improvement plans and will also be the focus of a new Patient Experience Committee to be established at Nenagh Hospital. »

Niamh Hogan, manager of patient advocacy and liaison services, UL Hospitals Group, encouraged eligible patients to participate in this year’s survey over the coming weeks.