Hospital news

Baptist Health Appoints Patricia Rosello Director of Patient Experience

March 18, 2022 — With a focus on maintaining a patient-centric culture throughout the organization, Baptist Health South Florida today announced

Patricia Rosello

was appointed to the newly created position of Chief Patient Experience Officer for the organization. In this role, Rosello will focus on maintaining an aligned, meaningful and high-quality patient experience across the healthcare system.

“Patricia fully understands the importance of the patient experience in overall care and is a tireless advocate for our patients and their families,” said Bo Boulenger, President and COO of Baptist Health. “Our patients are at the heart of what we do as a healthcare system, and Patricia’s leadership in this area will help us ensure that we are always working to provide the best possible experience for our patients while they are under treatment. our cares. »

Rosello has been with Baptist Health for 25 years and has held various positions within the organization. Since 2018, she has been chief executive of Baptist Hospital, where she led the pandemic response for the hospital of approximately 950 beds, more than 5,000 staff and 1,300 medical staff. Under his leadership, Baptist Hospital was recognized by Healthgrades as a leading hospital in COVID first aid for providing exceptional care while treating the highest volumes of coronavirus patients.

“The care of our patients is at the heart of our work. An important part of that is making sure they have a great, high-quality experience throughout their journey with us,” Rosello said. “Throughout their encounters with Baptist Health, we want our patients to know that they are welcomed and cared for, with an exceptional care team working for them. I am delighted to work with our teams to provide an exceptional experience for our patients.

Prior to her tenure at Baptist Hospital, Rosello served as Executive Director of Baptist Outpatient Services, where she developed and expanded Imaging, Urgent Care, Express Care, and Ambulatory Surgical Centers in Miami-Dade Counties, Broward and Palm Beach. She joined Baptist Health South Florida in 1997 as Vice President of Ambulatory Services. Prior to that, she worked at Pan American Hospital and held several positions such as Director of Nursing, Assistant Vice President of Patient Care Services, and Vice President of Operations.

Rosello earned her Bachelor of Science in Nursing and her Masters of Nursing in Administration from Barry University.

About Baptist Health South Florida

Baptist Health South Florida is the region’s largest health care organization, with 12 hospitals, more than 24,000 employees, 4,000 physicians, and 100 ambulatory care centers, urgent care facilities, and physician offices covering the Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has world-class centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine and neuroscience. Also, it includes Baptist Health Medical Group; Baptist Health Quality Network; and Baptist Health Care On Demand, a virtual health platform. A non-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of America’s 100 Best Companies to Work For and by Ethisphere as one of the World’s Most Ethical Companies. For more information, visit and connect with us on Facebook, Instagram, Twitter and LinkedIn.

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